The Pending

Checking your balance and usage

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Your balance and full usage history live at /billing/usage/.

What the page shows

  • Current balance — how many pens you have available right now.
  • Usage history — each AI action that was charged, what it was, and when.
  • Refunds — credits that were returned to you, and why.

Use the history when a balance looks lower than you expected. Each entry names the feature that spent the credits, so you can see whether it was Spotty messages, a finder run, or a batch of drafted emails.

Asking Spotty

You can also just ask Spotty "what is my balance?" or "what does a Talent Finder search cost?" It reads the live values rather than guessing, so the numbers it gives you are the ones that will actually be charged.

Before a big run

Finder searches and bulk drafting are the actions most likely to move your balance noticeably. If you are planning a large session, check the balance first so a run does not stop partway. When a balance is too low, the action is refused up front and nothing is charged.

Pens added to your balance

Besides refunds, pens can arrive in two other ways. Our team sometimes credits pens to members, and you get a notification that names the amount and your new balance, with a link to this page. A feedback credit of one pen arrives when a thumbs-down you gave actually changed something; see the article on rating answers and results. Both appear in your usage history.

Plan allowance versus top-ups

Your plan comes with an allowance of pens. Compare what each tier includes on /billing/pricing/ for managers or /billing/creative-pricing/ for creatives. If you regularly run out before the period ends, moving up a tier is usually cheaper than repeated top-ups.

Need more than an article?

Ask Spotty — it searches this Help Center and can open the screen you need.

Ask Spotty

Contact The Pending

Questions, feedback, or issues — reach our team directly.