Refunds when an AI result misses

AI results are not always right. When one misses, you should not have to pay for it — so the platform gives pens back in clear situations rather than making you argue for them.

Automatic refunds

• A finder run finds nothing — Talent Finder, Job Finder, and Client Finder refund a run with zero results automatically.
• A run fails — if a run breaks down on our side, its pens come back.
• A Job Finder run never started — if it was charged and then could not begin, the pens come back.
• An automatic Job Finder run did not search the web — the difference between the full price and the check price comes back once. The note on the result says how many pens that search actually cost.
• An application letter fails — if the Application Assistant cannot write a letter or a refinement after charging for it, the pens come back automatically.
• You stop it — stopping a Job Finder search refunds it, and stopping a Spotty reply while it is being written refunds that reply.
• A search profile rebuild fails or finds nothing — the rebuild is refunded.
• The action could not start — for example because your balance is too low. Nothing is charged in the first place.

Refunds from your feedback

Every Spotty reply and every finder result has a thumbs-down. Tapping it asks what went wrong, with reasons to pick from. Picking a reason alone records your feedback but does not refund anything.

To get the pens back, add a short note that says specifically what was wrong: the wrong city, a listing that closed last month, a fact that is not true. One word or a test entry does not count.

• Spotty — a qualifying note refunds the pens for that reply in full.
• Finders — a qualifying note refunds the run. For Job Finder, thumbing down two different results from the same run also refunds it, even without a note.

A reply or a run is refunded once. After that, further ratings still record feedback but do not refund again.

Feedback that changes something

Separate from refunds, a thumbs-down can earn a one-pen credit when it leads to a real change — for example when Job Finder keeps the listing you rejected out of your next run. See the article on rating answers and results.

Where to see it

Refunds appear in your usage history at /billing/usage/ alongside the original charge, so you can confirm the pens actually returned.