Invoices, payments, and team seats

Invoices and payment methods

Payments are processed by Stripe. Your invoice history, invoice PDFs, and your payment method are managed in the Payment Portal, which you open from the usage page at /billing/usage/ or directly at /billing/invoices/. VAT is calculated at checkout according to local tax law, and the pricing page says whether a price is shown with or without VAT.

Switching plans

You can hold one main plan at a time, and switching takes effect immediately. Moving up charges the prorated price difference now. Moving down applies right away, and any unused balance is credited on your next invoice. You do not need to cancel the current subscription first.

Credit packs

A credit pack is a one-time purchase of PEN credits with no subscription and no renewal. Pack credits stack on top of your plan allowance and are consumed first. They are independent of your plan, so buying a pack does not change which features are switched on.

Team seats

Inviting a co-admin to a project uses a Team Seat. The Add Teams option on the pricing page adds a block of co-admin seats to an active main plan, and the co-admin invitation dialog shows how many seats are in use. If you only need feedback from someone outside your team, a read-only review link from the Application Manager needs no seat at all.

Enterprise and custom plans

Agencies and studios that need a tailored mix of features, credit volume, and seats can request a custom plan from the pricing page. Custom plans are changed through your account manager rather than the self-service pricing page.