Changing or cancelling your plan

You can change or end your subscription yourself at any time. Nothing requires you to call or email us.

Changing plan

Open the pricing page — /billing/pricing/ for managers, /billing/creative-pricing/ for creatives — and pick the tier you want. You do not need to cancel first: the switch changes your existing subscription directly. Upgrades take effect straight away and charge the prorated price difference now, so features that were locked become available immediately. Downgrades also take effect immediately, and any unused balance is credited on your next invoice.

When you move down a tier, features that the lower tier does not include stop being available. Your data is not deleted: your Talent Database, projects, listings, applications, and portfolios all stay exactly as they are, and come back as soon as you move up again.

Cancelling

Cancellation runs through a dedicated page at /cancel-subscription/. You confirm there, and the cancellation is processed automatically — there is no retention call, no form to email, and no waiting for someone to reply. You keep access for the remainder of the period you already paid for, then the account drops to the free tier.

What happens to your credits

PEN credits already in your balance stay in your balance. Your plan allowance stops renewing once the subscription ends.

What happens to your data

Cancelling a subscription is not the same as deleting your account. Your data stays available under the free tier. If you want the data itself removed, that is a separate step — see the article on exporting or deleting your data.

Withdraw from a contract

EU withdrawal is a separate form from cancelling a plan. Signed-in members find Withdraw from a contract on their profile (manager or creative) and in community Settings. The form itself stays at /withdraw/ if you already have the link. There is no bar on every page.

Invoices and payment details

Your credit usage is at /billing/usage/. Invoices, invoice PDFs, and your payment method are in the Payment Portal at /billing/invoices/, which is run by our payment provider. See the article on invoices, payments, and team seats.