Getting help

There are three ways to get an answer, in the order that usually gets you there fastest.

1. Search the Help Center

Every article here is written around one task. Go to /help/ and browse by category, or search directly at /help/search/. Articles are grouped by audience, so the manager guide and the creative guide stay separate. The Help link in the header brings you here from any page.

2. Ask Spotty

Spotty reads this Help Center. When you ask a "how do I..." or "what is..." question, it searches these articles first and answers from them, then offers to open the exact screen you need. Managers use Spotty; creatives use Spotty Chat. Under each answer, How I got this shows what Spotty looked up.

Spotty answers in your language — write to it in whatever language you are comfortable in.

3. Send a question to the founder

If Spotty genuinely cannot answer something — a capability question, a workflow the platform does not cover yet, or a partnership or enterprise question — it can pass your question straight to the founder, and you get a reply by email. Just ask Spotty to send your question on.

Reporting a bug

Choose Report a bug in the menu under your profile picture. It opens an email to our team. Say what you were doing and which page you were on; a screenshot helps.

If an AI result was wrong or useless, use the thumbs-down on that result instead and pick what went wrong. A specific note can also bring the pens back. See the article on rating answers and results.