Getting good answers from Spotty

Spotty works best when you tell it what you are trying to achieve rather than which button you think you need.

Ask for the outcome

Compare "where is the project settings tab" with "I want people to apply to my tour project — set that up". The second lets Spotty check what actually applies to your account and open the right editor.

Give it the context it cannot see

Name the project, the listing, or the person you mean. Spotty can search your own data, but "the festival one" is faster to resolve when you add the actual name.

Since last time

If something changed since your last community chat — new followers, messages, Job Finder results — Spotty opens with a short line about it. You do not need to ask "what did I miss?".

Sessions and history

Conversations are kept as sessions, so you can come back to a thread later from Chat History or start a fresh one when you switch topic. A new session for a new topic usually gives sharper answers than one long thread that drifts across subjects.

Ask it to remember

Say remember this in a chat when something should last — a goal, a city you work from, a constraint. You can also forget a note. Memory is off until you switch it on in community Settings, and every note is deletable there. See the article on what Spotty remembers.

Attachments

Attach up to three files per message: PDF, images (PNG, JPG, GIF, WEBP), or plain text, each up to 10 MB. Photos from an iPhone are converted automatically. Use it for a document you want summarised or a screenshot of something you are describing.

Stopping a reply

While Spotty is answering, the send button turns into Stop. Stopping keeps what was written so far, marks it as stopped, cancels any research still running for it, and refunds the pens for that reply.

How I got this

Under an answer, How I got this shows the lookups Spotty made to write it — which of your records it searched, which Help Center articles it read, or whether it consulted another assistant. When nothing needed looking up, it says so.

Rate the answers

Each reply has a thumbs-up and a thumbs-down. The thumbs-down asks what went wrong. Pick a reason, and add a specific note if you want the pens back. See the article on rating answers and results.

Cost

Each message you send costs a flat amount of pens, no matter how much looking-up Spotty does to answer it. Actions that spend extra — like starting a finder run — are always proposed first and shown with their cost before you approve.

If an answer looks wrong

Spotty can be wrong. Anything it drafts for you — an email, a letter, a listing — is a draft to review, not something to send unread. Check names, dates, and figures before they leave the platform.